Last updated 22/05/2020
Thank you for choosing Focused Hub Ltd, trading as Power-2B Ltd. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at Power-2B@focusedhub.com.
We are registered at: 4 Brannish road Downpatrick BT30 6LL
We operate from: Unit 6, Belfast Metropolitan College, 398 Springfield Road BT12 7DU
Table of Contents
WHAT INFORMATION DO WE COLLECT?
In Short: We collect personal information that you provide to us; and use it for the shortest time necessary.
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.
We collect first name, maiden name, last name; current and former address; If the client has been living in the address for less than a year; or it is a new electric contract; we ask for previous address. phone numbers; email addresses; Direct Debit Details; Energy Supplier; Landlord Details (Where applicable); and other data that is required.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
1. To deliver services to the user. We may use your information to provide you with the requested service.
2. To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to provide you with services, or to fulfil business obligations.
We may process or share data based on the following legal basis:
1. Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
2. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
HOW LONG DO WE KEEP YOUR INFORMATION?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, once the holding period as stated by the HMRC, is over.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: How we keep and maintain your privacy.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly market to children under 18 years of age.
By using the Services, you represent that you either are the electric bill payer or have the permission of the electric bill payer. If we learn that we have received personal information from users, who do not fall into either of these categories; we will cease any interaction and take reasonable measures to promptly delete such data from our records.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right 1. to request access and obtain a copy of your personal information, 2. to request rectification or erasure. 3. to restrict the processing of your personal information; and 4. if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.
To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
In Short: What processes are in place, should we have a data breach.
A privacy breach occurs when there is unauthorised access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when Focused Hub Ltd believes you are likely to be at risk or serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that Focused Hub Ltd becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information Focused Hub Ltd will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request. We will respond to your request within 30 days.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
In Short: How you can contact us.
Directors Power-2B at Focused Hub Ltd 4 Brannish Road Downpatrick BT306LL United Kingdom
Power-2B INVOLVED; Power-2B IN CONTROL!!